Privacy Policy

Privacy Policy of the veluda.com Website.

The protection of your personal data is important to us. This Privacy Policy (hereinafter "Policy") concerns the conditions for the collection, storage, and use of your personal data when you visit, register, or use the website veluda.com, provided that you are a natural person. For any questions, please do not hesitate to contact us.

The company under the name VELOUDA WATER FILTERS SOCIETE ANONYME and the trade name VELUDA WATER FILTERS, is the Data Controller of the data it processes. The company's registered office is located at 2nd km Heraklion-Moires (Heraklion, Crete), contact telephone: 2182181800, email address: info@veluda.com.

If you wish to contact us regarding any matter related to the processing of your Data and the exercise of your rights, you may address the Company's Data Protection Coordinator (DPC) at telephone 2182181800 or at the address 2nd km Heraklion-Moires (Heraklion, Crete), or by email at info@veluda.com.

1. A few words about the website  https://www.veluda.com/gr The website https://www.veluda.com/gr is the official website of the company VELUDA WATER FILTERS, (hereinafter "the Company").

The personal data you provide to us while browsing our website or by completing the contact form on our website is subject to processing and will be kept in a file under the responsibility of the Company.

2. What is personal data?

The term "personal data", as used in this Policy, refers to information about natural persons, whether private individuals or professionals, such as full name, postal address, email address, contact telephone number, etc., which can be used to identify a visitor to the website (hereinafter "Personal Data or Data").

3. What is the processing of Personal Data?

Processing of Personal Data means the collection, recording, organization, storage, adaptation, alteration, retrieval, search for information, use, transmission to third parties, dissemination, association, combination, restriction, deletion, and destruction of Personal Data of natural persons.

4. What Data do we collect?

A) During your visit and navigation on our website:

We collect your Personal Data that you yourself choose to provide to us during your browsing (e.g. by completing the contact form on our website or placing an order through the e-shop).

Additionally, any Data collected by technically necessary cookies, which are absolutely essential for the operation of our website and e-shop and are always enabled without the possibility of deactivating them, as well as cookies that you have permitted through your consent to be used ("non-necessary cookies"), may also be processed. Detailed information about cookies can be found in the Cookies Policy, here: https://purefilters.gr/policy-cookies.

B) When sending a message via the contact form:

We may collect various information, such as your name, postal address, telephone number, email address, and your message.

C) During your transactions with our Company through our website and specifically through the e-shop:

When you purchase products and place an order through the e-shop, you provide us with personal data such as your full name, telephone, email, postal address, billing details (Company name, Registered address, VAT number, Tax Office, Delivery Address, Billing Details, etc.) and your preferred payment and delivery method.

This data is recorded on our website as well as in our computerized system (customer file), and relevant printed documents are issued for product delivery. In the event that you request technical support for the products you ordered in the future, related documents are also kept in a printed file in order to fulfill the support service provided and to meet tax obligations.

D) Through registration on our website with an account:

We collect data such as your full name, telephone, email, postal address, billing details (Company name, Registered address, VAT number, Tax Office, Delivery Address, Billing Details, etc.) and your preferred payment and delivery method, whereby this data is recorded on our website. We also ask you to create an access password for the website, which is stored in encrypted form in our systems.

E) Through electronic communication (partnership submission forms such as B2B registration, general contact, or HORECA contact):

We collect data such as your full name, telephone, email, postal address, the details of the legal entity you represent (Legal form, Registered address, VAT number, Business Activity Code, etc.) and your message itself.

F) If you have consented to receive informational material (newsletter):

We collect and record your email address, your full name or business name, and your telephone number in the "newsletter mailing list". We additionally process data related to your interaction with our informational messages (e.g. whether the message was read on Viber).

G) Data from other sources:

Information you publicly post (on websites, social networks, business cards, informational emails) or that is transmitted to us by partner businesses and social networks (provided you have given relevant permission). We may also obtain data from public databases, such as telephone or professional directories, for communication purposes.

5. Do we process Data of minors?

In general, we do not process Data of minors, as our website's services are not directed at them. If we determine that we have collected data of a minor without a legal basis for doing so, we will proceed with the immediate deletion of the Data. In all other respects, the provisions set out in sections 6 and 7 of this information text also apply to minors.

6. For what purpose do we process your Data?

We process your Data exclusively for the purposes of the services provided by our Company, as well as for the overall smooth operation of our website, and specifically for:

• Provision of products and services & Fulfillment of contracts

a) conducting sales through the e-shop and serving customers with the aim of selling and installing products and fulfilling our mutual contracts,

b) technical customer service (maintenance, repairs, etc.),

• Communication & support

c) account registration,

d) communicating with you at the details you provide through the contact form,

e) B2B registration requests or communication with the HORECA Department via the site/e-shop,

• Commercial development & improvement

f) sending you newsletters about products and services,

g) details we find through public or other sources for the purpose of business communication.

• Website operation

h) providing you with the electronic services supported by our website,

i) monitoring website traffic,

j) ensuring information security and the proper operation of the website,

• Legal obligations

k) compliance with the obligations imposed by the applicable legislation and the fulfillment of our legal obligations imposed by the applicable legal framework, as well as the decisions of any authorities (public, supervisory, etc.) or courts, and for the resolution of disputes in the event of an abnormal development of our contracts.

7. What is the legal basis for the Company's processing of your Data?

The processing of website users' data is carried out either within the framework of the services offered, or is based on the consent of the user. Specifically:

• Provision of products and services & Fulfillment of contracts

The legal basis for the processing carried out in pursuit of the above purposes a) and b) is the fact that the processing is necessary for the performance of the contract between us, or to take steps at your request prior to entering into a contract.

• Communication & support

For the pursuit of the above purposes c) to e), the lawfulness of processing is based on your provision of consent.

• Commercial development & improvement

The processing of your Data for the purpose of sending newsletters (purpose f)) is based on your provision of consent through a newsletter subscription form for individuals who are not existing customers of the Company, or on the Company's legitimate interest in promoting similar products and services to its existing customers.

For data found through public or other sources for the purpose of business communication, the legal basis is either that of the legitimate interest to proceed with the promotion of our products.

• Website operation

For the use of non-necessary cookies, the lawfulness of processing is based on your provision of consent, which you grant us via the cookie banner at the start of your browsing on the website. For more information regarding the Cookies Policy, see here: https://purefilters.gr/policy-cookies.

For the provision of electronic services to you through the website (purpose h)), the processing is carried out because it is necessary for you to receive the service.

For monitoring website traffic (purpose i)) and ensuring information security and the proper operation of the website (purpose j)), the legal basis for processing is the pursuit of the legitimate interests of our Company. Specifically, the aim is to increase the reach of our website and ensure its proper operation, through the use of technically necessary cookies and the protection of the data and intellectual property of both our Company and our website's visitors.

• Legal obligations

The legal basis for the processing carried out in pursuit of the above purpose k) is the fact that the processing is necessary for compliance with a legal obligation of ours, such as compliance with tax legislation, or responding to requests from authorities or courts in the event of an abnormal development of our contracts.

8. Who are the recipients of your Data?

The recipients of your data are in principle the necessary, in each case, personnel of the Company, who have received appropriate training on the secure processing of your personal data.

Additionally, the recipients of your Data are:

1) Natural and legal persons to whom the Company assigns the execution of specific tasks on its behalf, such as cloud and email service providers, ERP software support partners, archive management and cloud support partner companies, messaging and email service providers, e-shop support and server hosting service providers, social media support service providers, courier companies, etc. The partner entities, acting as processors of Personal Data, have been informed and bound in advance to maintain the confidentiality of your Data, are aware of and follow our instructions regarding the processing of Personal Data, and take all appropriate measures to protect them.

2) Supervisory, audit, independent, judicial, public and/or other authorities and bodies within the framework of their legally established competences, duties, and powers (such as the Independent Authority for Public Revenue, etc.) when transmission to them is required or provided for by law.

3) Lawyers, law firms, bailiffs, experts, and arbitrators in any case of legal proceedings within the framework of safeguarding our rights and interests.

9. Do we send your Data outside the European Union/European Economic Area?

VELOUDA WATER FILTERS SOCIETE ANONYME, within the framework of the purposes described above, transfers your personal data outside the European Economic Area, specifically due to the use of cloud email and data storage services, as well as short electronic messaging services and data collection forms. These transfers are carried out under the guarantee of adequacy decisions for transfers to countries for which the European Commission has issued an adequacy decision (Article 45), standard contractual clauses issued by the European Commission (Article 46.1c of the GDPR), and binding corporate rules for companies within the group of partner companies (Article 47 of the GDPR). Additionally, our company may transfer your data to third countries outside the EEA provided that:

a) an adequate level of protection is ensured by a third country, a territory, or one or more specific sectors in that third country, in accordance with the European Commission, or

b) appropriate safeguards for their processing have been provided by the recipient, based on the law.

If none of the above conditions apply, a transfer may take place provided that:

a) you have provided our company with your explicit consent for this purpose, or

b) the transfer is necessary for the performance of a contract between you and our company, or

c) the transfer is necessary for the establishment, exercise, or defense of legal claims of the company, or

d) there is a relevant obligation on the part of the company arising from a legal provision or international agreement.

10. When do we delete your Data?

If you enter into a contract with our Company, your personal data will be retained throughout its duration and for as long as necessary in order to fulfill our contractual obligations and comply with our other legal obligations, such as tax obligations, product warranties, etc.

In any case of termination or expiry of our contractual relationship, the Company may retain your personal data until the expiry of the statutory general limitation period for claims, i.e. up to twenty (20) years from the termination or expiry of that relationship by any means.

If, prior to the expiry of the twenty (20) year period, legal proceedings are underway involving the Company or any affiliated company, directly or indirectly concerning you, the aforementioned retention period for your personal data will be extended until the issuance of a final, non-appealable court decision.

In the event that no contract is concluded with our Company, your personal data will be retained for a period of up to five (5) years from collection, which constitutes the statutory limitation period for non-contractual liability. If a shorter or longer data retention period is prescribed by law, the above retention period will be reduced or increased accordingly.

Documents bearing your signature and containing your personal data may, after the expiry of five (5) years, be retained in electronic/digital form. We cease to use the data you have provided on the basis of your consent as soon as you declare its withdrawal, e.g. as soon as you declare that you no longer wish to receive newsletters, or in the case of newsletters sent to our customers, within 6 months of the last newsletter dispatch, or when you wish to be removed from the mailing list.

Any Personal Data retained in the security logs of our server for the purpose of maintaining information security (e.g. IP address) is deleted within ………….

The Data collected by Cookies is deleted in accordance with the Cookies Policy https://purefilters.gr/policy-cookies.

Finally, in the event that you maintain an account on our website and it has been inactive for a period of ……, the account will be deleted; however, order details are retained within the above periods for the fulfillment of the Company's related obligations.

11. Is your Data secure?

We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to ensure the security and protection of your Data against all forms of accidental or unlawful processing. These measures are reviewed and amended when deemed necessary.

12. What are your rights?

You have the right of access to your Personal Data.

This means that you have the right to be informed by us as to whether we are processing your Data. If we are processing your Data, you may request to be informed about the purpose of the processing, the type of your Data we hold, who we share it with, how long we store it, as well as your other rights, such as rectification, erasure of data, restriction of processing, and the right to lodge a complaint with the Personal Data Protection Authority.

You have the right to rectification of inaccurate personal data.

If you find that there is an error in your Data, you may submit a request to us to correct it (e.g. correction of name or update of a changed telephone number). You have the right to erasure/right to be forgotten. You may ask us to delete your Data if it is no longer necessary for the above-mentioned processing purposes, or if you wish to withdraw your consent in cases where it is used as the legal basis for processing.

You have the right to data portability.

You may request to receive in a readable format the Data you have provided, or ask us to transmit it to another controller, when the processing is based on your consent or is necessary for the performance of a contract between us.

You have the right to restriction of processing.

You may ask us to restrict the processing of your Data for as long as the examination of your objections to the processing is pending, or if part of the processing is no longer required to fulfill the purposes for which your data was collected.

You have the right to object to the processing of your Data.

You may object to the processing of your Data when it is carried out in pursuit of our legitimate interests, and we will cease the processing of your Data if there are no other compelling and legitimate grounds that override your right.

Right to withdraw your consent

In cases where the processing of your Data for a specific purpose is based on your prior provision of consent to the processing, you have the right to withdraw your consent, with the result that the processing will not continue in the future.

Please note the following in relation to your rights above:

i. The following rights, namely the right to restriction of processing, the right to erasure, and the right to object, may not be fully or partially satisfied if they concern data that is necessary for the conclusion and/or continued operation of the contract, regardless of the source of collection.

ii. The Company has in any case the right to refuse your request for restriction of processing or deletion of your personal data if the processing or retention of the data is necessary for the establishment, exercise, or support of its legal rights or the fulfillment of its obligations.

iii. The exercise of the right to portability does not entail the deletion of the data from the Company's files, which is subject to the terms of the immediately preceding paragraph.

iv. The exercise of the above rights takes effect for the future and does not concern already completed data processing.

13. How can you exercise your rights?

To exercise your rights, you may send us a relevant Request either to the Company's postal address (2nd km Moires-Heraklion, 71410, Heraklion, Crete), or to the email address (info@veluda.com) with the subject "Exercise of the right of access/rectification/erasure/ portability/restriction/objection", or via the online contact form (https://www.veluda.com/gr/contact) with a description of your Request, and we will ensure it is examined and responded to as soon as possible.

14. When do we respond to your Requests?

We respond to your Requests free of charge without delay, and in any case within one (1) month of receiving your request. However, if your Request is complex or there are a large number of Requests from you, we will notify you within the month if we need to take an extension of a further two (2) months within which we will respond to you.

If your Requests are manifestly unfounded or excessive, particularly due to their repetitive nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or may refuse to act on the Request.

15. Right to lodge a complaint

In the event that you consider that: a) a request of yours has not been sufficiently and lawfully satisfied, or b) your right to the protection of your personal data is being infringed by any processing we carry out, you have the right to lodge a complaint with the supervisory authority of your country of habitual residence. For Greece, the supervisory authority you may contact is the Hellenic Data Protection Authority (postal address: 1-3 Kifissias Ave., P.C. 115 23, Athens, https://www.dpa.gr/, tel. 210 6475600, email: contact@dpa.gr).

16. Do we use automated decision-making/including profiling when processing your Data?

We do not make decisions, nor do we carry out profiling, based on automated processing of your Data.

For the fulfillment of our purposes as well as for promotional activities, the Company may create your profile. In cases where the Company makes a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, it will provide you with more specific information and, where required, will seek your consent. Cookies are used on our website, always following your notification and consent.

17. How will you be informed of any amendments to this Policy?

We will update this Policy whenever necessary. If there are significant changes to the Policy or the way in which we use your Personal Data, we will notify you either by posting a notice in a prominent location before the changes take effect, or by any other appropriate means. We encourage you to read this Policy periodically to stay informed about how your Data is protected.

Terms of Use of the veluda.com Website.

Welcome to the veluda.com website.

Access to and use of the website is governed by the following terms of use, which are mandatory and apply to all transactions carried out through this website. Please read them carefully and make sure you understand and agree with them before any transaction. The owner and operator of this website is the company VELOUDA WATER FILTERS S.A. "VELUDA WATER FILTERS S.A." Trade & Repair of Electrical Household Appliances, headquartered in Heraklion, Crete, address 2nd km Heraklion-Moires 71410. You may contact us by telephone at 218 218 1800.

TERMS OF USE

Veluda Water Filters may from time to time amend certain provisions of the general terms and undertakes to update this text for any change or addition to the terms. The user has an obligation to refer to them each time they visit the website. If they do not agree, partially or fully, with the content of the terms of use, we recommend they do not use its services. By registering on the website, the user declares that they fully accept the general terms of use.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS

The content and information contained on the veluda.com website, including the logo, images, photographs, graphics, designs, texts, and services provided, are subject to copyright provisions. Modification, distribution, or republication of this website for any reason is prohibited. The user may visit the website only for personal use and not for professional or commercial purposes.

LIMITATION OF LIABILITY

The content and information contained on the veluda.com website may contain errors (typographical, numerical, etc.) that cannot be foreseen or have occurred unintentionally or due to interruption of the website's operation, for which errors Veluda Water Filters bears no responsibility. Veluda Water Filters cannot guarantee that this website, its entire content, or the server hosting it, does not contain viruses that may harm the user's computer. We recommend that all internet users have an up-to-date antivirus program installed.

Veluda Water Filters has made every possible effort to depict the products it offers with maximum accuracy. However, since the final display depends (also) on the user's screen and computer, there may be differences from the actual appearance of the product, for which Veluda bears no responsibility.

Veluda Water Filters does not guarantee that the pages, services, options, and content will be provided without interruption or without errors. Furthermore, Veluda Water Filters does not guarantee that it or the servers through which it is made available to users/members do not contain "viruses" or other harmful components. Veluda Water Filters does not in any case guarantee the accuracy, completeness, or availability of the content, pages, services, options, or their results.

GENERAL PRINCIPLES

The visitor/user is responsible for accessing the services of the veluda.com.cy website, and such access may require the payment of fees to third parties (e.g. internet service providers, internet usage charges). The visitor/user bears sole responsibility for the payment of such fees. The visitor/user is also solely responsible for equipping themselves with the necessary technological means that allow access to the services of the veluda.com.cy website.

REGISTRATION

Should the visitor/user wish to register for the service(s) of the veluda.com website, they agree to: a) provide true, accurate, valid, and complete information regarding the details requested from them by the veluda.com.cy website in the relevant applications for access to its content/services, and b) maintain and diligently update their registration details so that they remain true, accurate, valid, up-to-date, and complete.